Quick recap

The team discussed calendar management issues and updates on various ongoing projects including OPEN records requests and collaboration with Dr. Laguna. They addressed challenges with CCMS budgeting and billing, including funding delays and service delivery issues, while also reviewing the process for accessing and managing deliverables in the TRX portal. The group concluded by discussing client satisfaction surveys, survey implementation systems, and upcoming meetings with HHSC regarding regulatory reforms, with concerns raised about the potential for abrupt changes without proper stakeholder input.

Next steps

• Noelle to follow up with Bill regarding the OPEN's records request.

• Noelle to reset all meeting invites after the member meeting to address confusion with multiple invites.

• Noelle to forward the CDTF stakeholder meeting PowerPoint to members who didn't receive it.

• Noelle to update Catherine with Sandra Davis's email to add her to the ASAP distribution list.

• Deirdre to forward the original email from HHSC with satisfaction survey information to Sandra.

• Sandra to update her contact information in CMBHS to ensure she receives contract-related emails.

• Noelle, Bill, Sherry, and Dwayne to attend the CDTF stakeholder meeting on regulatory reform on Monday and advocate for continuing the previous rules review process.

• Sean to attend the Dr. Laguna leadership meeting on Monday.

• Doug to work on addressing parking issues for the upcoming Dallas meeting.

  
  

Summary

Calendar Confusion and Collaboration Updates

Noelle discussed the confusion with multiple calendar invites and planned to reset them after the member meeting. She mentioned following up with Bill regarding the OPEN records request and having a positive conversation with Dr. Laguna about collaborating to obtain necessary information. Jennifer noted that a cool front with rain was expected over the weekend.

CCMS Budget and Service Challenges

The team discussed challenges with CCMS budgeting and billing, with Doug noting delays in funding due to incomplete portal submissions. Crystal reported ongoing issues with CCMS service delivery, including daily errors from CMBHS and difficulties in resolving them with Alex, who often needs to escalate the problems. Sean shared a screen to demonstrate how to access the CCMS budget in the new TRX portal, which could help address the funding flow concerns.

CCMS and TRX Deliverables Management

Sean explained the process for accessing and managing deliverables in the CCMS and TRX systems, clarifying which types of deliverables go into each system. He emphasized the importance of checking inboxes for templates of the implementation plan and quarterly reports that were recently distributed. Doug expressed gratitude for the clarification and asked if anyone had questions, to which Brad responded about deliverables being expected before they were provided, which Sean addressed by mentioning the recent email with templates.

Client Satisfaction Survey Requirements

The team discussed client satisfaction surveys, which must be completed within 90 days of discharge and can be done on the day of discharge using a QR code. Sean explained that the surveys are anonymous and not tied to client data, so providers will need to track completion rates themselves. The group also addressed challenges in accessing data on the number of homeless individuals served, with Sean suggesting that larger organizations could use state dashboards for this purpose.

Client Survey System Implementation

The team discussed implementing a client survey system that allows for both English and Spanish responses, with facilities able to select from a contracted provider list. Sean demonstrated the survey's features, including scale questions about physical and mental health impact, and recommended administering it at discharge. Brad mentioned that the survey was already posted on their website, while Sandra requested the survey link and was advised to update her contact information with HHSC for receiving future communications.

HHSC Meeting: Staffing Regulations Discussion

The group discussed an upcoming meeting with HHSC on Monday, where Noelle and Sherry plan to attend along with several staff members. Noelle noted that while she hasn't received much feedback from members about agenda items, the meeting appears to focus on clarifying language and regulations. Bill and Doug expressed concerns about potential staffing regulation changes being sprung on them without warning, as happened in previous meetings, while Noelle remained hopeful that this would be the start of ongoing discussions with HHSC.

HHSC Regulatory Review Meeting Concerns

The group discussed an upcoming HHSC leadership meeting on Monday, where regulatory reforms will be discussed. They expressed concerns about the process, noting that previous detailed reviews had been abandoned in favor of a single in-person meeting. Deirdre emphasized the need to maintain thoughtful stakeholder engagement, while Bill shared past experiences of successfully advocating for process changes through legislative channels. The team agreed to have key representatives attend the meeting to ensure proper stakeholder input and to hold HHSC accountable for continuing a thorough review process rather than making abrupt changes.